Threats to your Security on the Internet. Our website is best viewed with a resolution of 1024x768.

Helping entrepreneurs and executives achieve success. Looking to improve productivity in engineering, product management, marketing and customer service within your business? Click here to view additional project examples. Defining and executing strategic business initiatives for emerging markets in Latin America and China.

The New Yorker, January 17, 2011. Clay Christensen on Creating a Culture. Small groups from systems perspective.

Whether your help desk delivers internal IT support, or your field service engineers support external customers, they need to deliver customer satisfaction. Equip your tech support professionals with best practices customer service skills. Earn a reputation for great service. Of your IT Help Desk. Bring out the best in your Help Desk. Increase user respect and satisfaction.

This help desk software is installed on your web server, and only a web browser is needed to use it. Remotely hosted is a help desk service provided by another company. Usually this is also completely web based, but the difference being these companies provide everything for you for a monthly fee or per ticket basis. The software resides on their server. Books, magazines, and articles on help desk related issues. A listing of helpful courses, training, and certification programs.

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PC security, privacy, anonymity and anti-malware Resource. Windows Recovery is a scareware which masquerades as a system performance optimization tool. Belonging to the FakeSysdef trojan family, it comes in many names including HDD Defragmenter, Check Disk, Windows Repair, Windows Restore, Windows SafeMode, Windows Fix Disk and Windows Recovery.